Frequently asked questions
How do I choose and book a tour?
Open the tour listing and check the departure area, date, itinerary, duration, inclusions and participation requirements. Select the correct passenger types and any available options. Review the booking conditions and total price before confirming.
Is pickup included?
Check the specific tour listing and confirmation for its pickup area or meeting point. If your hotel is outside the listed area, ask whether pickup is available and whether an additional charge applies. Do not assume that all tours include hotel transport.
What should I bring?
Follow the preparation instructions for the selected activity. Check clothing, footwear, sun protection and any document or equipment requirements. Ask in advance about child participation, mobility needs and any physical restrictions relevant to your group.
When will I receive the meeting details?
Check your confirmation for the meeting point, time and instructions. If details are missing or your hotel changes, contact support with the booking reference before the tour date. Keep a copy of the confirmed arrangements available.
Can a schedule change or a tour be cancelled?
Weather, operating conditions and the booked tour’s rules can affect the itinerary. Check the tour-specific change and cancellation conditions and contact support if your plans change. Use the latest confirmed meeting time and instructions.