Discuss access needs and special equipment before booking so the requested vehicle and assistance can be assessed for your journey.
Tell support whether the passenger will remain seated in the wheelchair or transfer to a vehicle seat. Provide the wheelchair type, dimensions and combined occupied weight, together with the route, travel date, accompanying passengers and luggage. Ask for written confirmation of the suitable vehicle and assistance.
List each mobility aid, folding wheelchair, stroller or child-seat requirement before booking. For child seats, provide the child’s age and the relevant size information requested by support. Confirm availability, fit and any charge before completing the reservation.
Explain the assistance required at pickup and drop-off, including steps, access restrictions and help with equipment. Ask support to confirm what the driver can provide and whether another person or service is needed. A special request is confirmed only when it appears in the agreed booking details.
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