This page covers travel confirmations, vouchers and items left in a vehicle. For a transport booking, your confirmation and pickup instructions are the documents to check before travel.
Check the email address entered with your reservation, including its spam or junk folder. Search for your booking reference or the company name. If you cannot find the confirmation, contact support with the passenger name, service date and route so the booking can be located.
Contact support promptly with your booking reference, journey date, pickup and destination, and a description of the item. Mention where in the vehicle it may have been left. Avoid sharing passwords or access codes for a lost device.
If the item is located, arrange collection or delivery directly with support. Confirm the method, address and any applicable delivery cost before authorizing shipment. Do not assume that a transfer booking includes courier delivery.
