Prepare for your transfer and ask about any safety, vehicle or insurance information you need before confirming a service.
Choose a vehicle suitable for the full passenger and luggage count. Request any necessary child seats or accessibility arrangements in advance. Follow the driver’s instructions, use available seat belts and keep luggage out of aisles and access areas.
Contact support with the service and vehicle you are considering and explain the documentation you need. Ask for the relevant operating and insurance information for that booking. Do not assume that a transport reservation replaces personal travel insurance.
If there is an immediate emergency, contact the appropriate local emergency service. For a concern about a booked service, contact support with the booking reference, location, time and a clear description. Share photos or other relevant information only when it is safe to do so.
