Find out how to request a refund, provide the information needed to review your booking, and follow up on an existing request.
Contact our support team with your booking reference, the name used for the reservation, the service date and the reason for your request. Tell us whether the request concerns the entire booking or one journey in a round trip. Keep the written response with your travel documents.
Eligibility depends on the service booked, the cancellation time and the terms accepted with your reservation. Check your booking confirmation and the Terms of Service before requesting cancellation. Sending a request does not by itself confirm that a refund has been approved.
Reply to the existing support conversation and include your booking reference. Ask whether the request has been reviewed and whether an approved refund has been issued. Once issued, the time until it appears in your account can depend on the payment provider. Do not send your full card number or security code.
