Understand the quote, check the payment options offered for your booking, and resolve a payment question without sharing sensitive card details.
Review the route, vehicle, travel date, passenger and luggage limits, currency and whether the amount covers one journey or a round trip. Check the listed inclusions and any requested extras before paying. Ask about an item that is not clearly included.
Use a payment method offered by the checkout or specified in your booking confirmation. Availability can vary by booking or payment arrangement. If you need a different method, contact support before making a transfer or assuming that the reservation is confirmed.
Check whether a confirmation or receipt was issued before trying again. Contact support with the booking reference, payment date, amount, currency and a redacted receipt if available. Do not send a full card number, card security code or online banking password.
