Review your reservation carefully before completing checkout and check the confirmation afterwards.
Check the pickup and destination, service date, local pickup time, passenger and luggage counts, vehicle, selected extras and total price. For a round trip, review both legs. Make sure your email address and contact number are correct so you can receive the booking details.
Record the error message and the stage at which it appeared. If payment may have been processed, check your email and payment account before submitting again. Contact support with the route, service date and any booking reference already shown.
Check the confirmation and the payment or other confirmation conditions stated for your reservation. If you receive only an enquiry acknowledgment or cannot locate a voucher, ask support to verify the booking status before arranging your travel around it.
