Request a change as soon as your travel plans change. Keep your existing confirmation until an updated arrangement has been confirmed.
Send your booking reference and clearly state the existing details and the new details. Include the service date, pickup time, airport or hotel, destination, passenger count and luggage as applicable. For a round trip, identify whether the change concerns the outbound journey, the return journey or both.
A different route, extra stop, additional passengers or larger luggage may change the vehicle required, availability or price. Ask support to confirm the revised total and any payment adjustment before accepting the change.
Check the updated written confirmation or voucher. Make sure it shows the correct hotel or address, date, time and passenger details for each journey. If the old information is still displayed, ask support to correct it before travel.
