Frequently asked questions
How do I request a vehicle with a driver?
Provide the pickup location, date, start time, planned stops, passenger count, luggage and expected duration. Tell us if the itinerary includes an airport or a late finish. Ask for written confirmation of the vehicle, schedule and price before travel.
What is included in the price?
Review the quotation for the vehicle, driver, agreed duration and itinerary. Ask whether fuel, tolls, parking, waiting time and additional stops are included. The written booking details should clearly identify any items that are charged separately.
Can I change the itinerary during the service?
Discuss the change with the driver or support before adding a stop or extending the service. Availability, driving time and additional charges may need to be confirmed. Keep the revised arrangement in writing when it changes the agreed booking.
Can I request a particular vehicle or language?
Tell support which vehicle features or driver language you require. Include passenger and luggage details so suitability can be checked. Treat a preference as confirmed only when the booking explicitly includes it.
What happens if my arrival time changes?
Send the updated arrival or flight details as soon as you know them. Ask support to confirm the revised start time, waiting arrangements and any effect on the booked duration. Refer to your confirmation for the applicable conditions.