Frequently asked questions
What if my flight is delayed or cancelled?
Contact us using the instructions on your voucher if your flight number, travel date or arrival plans change. Provide the revised flight details and ask for confirmation of the pickup arrangement. The waiting time and any additional charge depend on the conditions confirmed for your booking.
Where will I meet my driver?
Follow the meeting instructions on your voucher for your airport and terminal. After completing the required arrival procedures and collecting your luggage, go to the stated meeting point. If you cannot find the driver, contact support before leaving that location.
What if baggage collection takes longer than expected?
Tell the driver or support promptly using the number on your voucher. State that you have arrived and are delayed at baggage collection. Ask for confirmation of the available waiting time instead of assuming that the vehicle will remain indefinitely.
How much luggage can I bring?
Check the selected vehicle’s passenger and luggage capacity. Include large suitcases, strollers and mobility equipment when requesting the booking. Tell support about bicycles, golf bags or other oversized items so vehicle suitability and any additional charge can be confirmed.
How do I prepare for my return transfer?
Check the pickup address, date and local time on the return voucher. Allow for the airline’s required airport arrival time and ask support to help confirm the pickup arrangement. Tell us if your departure flight or accommodation changes.